Pinkerton Murray have won Best Letting Agent in Northern Ireland for the second year running at the prestigious UK Estate & Letting Agent Awards for 2009, which are sponsored by the Property Search Group (PSG), Globrix.com and supported by the Royal Institution of Chartered Surveyors (RICS)
The Bangor based agency was recognised for its excellent customer service as voted for by their clients over the last 12 months.
The crystal ‘ESTA' trophy was presented by Phil Spencer of Channel 4's Location Location Location at a lavish ceremony which took place on 9th April 2009 at the five star Marriott Hotel in Mayfair, London and was attended by 300 of the UK's top Estate and Letting agents.
The results of the competition were determined by research carried out amongst customers who where asked a series of questions about the service they have received from their agent, and through mystery shopping. Jeremy Leaf, Chairman of the RICS Residential Faculty says "being short listed or actually winning one of these prestigious awards, which are widely recognised throughout the industry, demonstrates publicly an agent's commitment to delivering the highest standard of service."
Tweedie Brown, Deputy Chairman of headline sponsor PSG said "what a comfort it is to me to be involved in these Awards where openness, honesty and transparency actually mean something. Where estate and letting agents are prepared to stand up and be counted by their clients in the most difficult of market circumstances"
There were 12 Regional Categories - Scotland, Wales, Northern Ireland, Greater London, East of England, East Midlands, North East England, North West England, Southern, South East England, South West England, West Midlands, Yorkshire and the Humber. Gold, Silver and bronze trophies were awarded for each region and those winners were entered into the Grand Prix Awards for Best Estate Agent or Best Letting Agent in the UK. "Getting involved with the Estate Agent Awards was a natural fit for us" said Dan Lee, Chief Executive of Globrix.com the property search engine sponsor. "Our business model is centred around helping estate agents and we have quickly built important partnerships, brand recognition and trust amongst the agent community and so our involvement with these awards was an obvious choice."
Phil Spencer who presented the Awards said: "This is the 6th year of the Estate and Letting Awards and I've increasingly enjoyed being part of the celebrations on each occasion. It's fantastic to see agents getting the credit they deserve after all the negative press they receive. Throughout the property industry there is a constant need to improve customer service and these awards go along way to help agents focus on keeping clients happy. He adds "After all the most powerful marketing tool for Agents is word of mouth so customer satisfaction is key."
Victoria Pinkerton from Pinkerton Murray said "last year was an incredible accomplishment for us, to be awarded the title of Best Letting Agent in Northern Ireland was only something we could have only dreamed of when we opened in 2006, but to emulate last years success this year is unbelievable. It has been through the hard work and dedication that my team and I put in on a daily basis which has afforded us this award two years running. This accolade means so much to us as a company as these awards are awarded to agents resultant on client feedback, meaning we are meeting and exceeding the needs of our most important asset, our clients. These awards are viewed as the elite in the property industry, and to retain our title speaks volumes of what we as a company are and we are ecstatic.
This achievement couldn't have come at a better time for Pinkerton Murray, as more and more people are turning to the option of renting their property, and this award demonstrates our professionalism and class within this field which is severely lacking within the area and Northern Ireland as a whole."
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